| Information
> Frequently Asked Questions (FAQ) |
| Are
you bonded?
- No,
but we can insure any package or delivery item.
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| How
do I place an order?
- Simply
call us at 301.948.7500 or
- Toll
free at 1.800.204.7501
- If you
have an eTrac
account, just log on
to electronically submit your order.
- Don't
have an eTrac account? Click here.
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| What
forms of payment do you accept?
- VISA,
Mastercard and American Express
or
-
Check payment
for established accounts.
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| How
quickly can you pick up a rush order?
- Rush
orders are picked-up and delivered within 2 hours
in our primary service zone.
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| Can
I establish a routine scheduled pickup/delivery service?
- Absolutely!
This is our specialty.
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| How
far in advance can I request a pickup/delivery?
- As
far in advance as you want…a
week, a month or even a year!
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| What
is your service schedule and fees for pick-ups and delivery?
- Our
fees are based on distance, type of service
(Rush, Regular), and
- other
variables include type of vehicle needed and package
weight.
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| Who
do I call about my bill?
- Accounts
Receivable Department
- 301.948.7500
x 110
or
- 1.800.204.7501
x 110
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| Do
you provide containers? What kind?
- Yes.
We can provide boxes for moving jobs and medical containers for shipping
medical specimens.
- If you
need something special, ask for our Custom Services Department
301.948.7500
x 121
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| Can
I receive delivery confirmation?
- Yes,
you can be set-up to automatically receive a FAX
notification or request a telephone call upon delivery.
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| Do
you handle large orders such as moving furniture and office equipment?
- Yes,
we do both residential and office moves and have specialized crews
to meet your needs.
- Click
here to learn more
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| When
moving furniture and office equipment, do you install and set-up?
- Yes,
but please request this service in advance!
- Click
here to learn more
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| Can
I submit my order through the Internet or email?
- You
can set-up an eTrac
account to enter and track your orders online.
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| Do
you handle hazardous material?
- NO.
We leave this to the specialists!
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| Can
you provide custom services?
- Yes
we do!
- Click
here to learn
more or
- Call
our Custom Services Department at 301.948.7500
x 121 to discuss your needs.
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| How
do I prepare an item for pickup and delivery?
- Place
item in a secure envelope or box.
- Clearly
label with the recipient’s name, address and telephone
number.
- You
can also request Runners’ stickers to help
our drivers easily identify your package.
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